Responsibilities

Process Mapping:

• Create process maps and documentation to capture current state workflows.
• Design future state process maps that incorporate best practices and innovative solutions.
• Ensure process maps are maintained and updated regularly to reflect changes and improvements.

Process Improvements:

• Lead process improvement initiatives to drive operational excellence.
• Use data-driven approaches to identify process bottlenecks and inefficiencies.
• Implement and monitor key performance indicators (KPIs) to measure process effectiveness and drive improvements.

Process Reengineering:

• Identify and analyze existing business processes to determine areas for improvement.
• Develop and implement process reengineering strategies to streamline operations and enhance performance.
• Collaborate with cross-functional teams to redesign processes that reduce costs, improve quality, and increase efficiency.

Automation (RPA, AI):

• Assess opportunities for process automation using RPA and AI technologies.
• Develop and implement automation solutions to enhance process efficiency and reduce manual tasks.
• Collaborate with IT and other stakeholders to ensure seamless integration of automation tools.

Stakeholder Collaboration:

• Work closely with business leaders and stakeholders to understand their needs and requirements.
• Provide expert guidance and support to teams involved in process improvement projects.
• Facilitate workshops and training sessions to promote process improvement methodologies and best practices.

Compliance and Risk Management:

• Ensure all process improvements and automation initiatives comply with regulatory requirements and company policies.
• Identify and mitigate risks associated with process changes and automation projects.

Requirements

Educational Background

• Degree in Relevant Field: A bachelor’s degree in business administration, industrial engineering, management, operations management, or a related field is typically required. Relevant certifications such as Six Sigma Green Belt or Black Belt, Lean Certification, Business Process Management (BPM) certification, or Certified Business Process Professional (CBPP) can enhance credibility and knowledge.

Experience

• Work Experience: A minimum of 5-7 years of experience in process improvement, business analysis, or a similar role. Experience in industries such as manufacturing, finance, healthcare, or IT can be particularly valuable.
• Project Management: Experience in managing or participating in projects related to process improvement and reengineering, with a proven track record of successfully implementing process changes.

Technical Skills

• Process Improvement Methodologies: Strong understanding and practical experience with methodologies such as Lean, Six Sigma, Kaizen, and BPM. Ability to apply these methodologies to analyze, design, and improve processes.
• Automation and Technology: Knowledge of process automation technologies such as Robotic Process Automation (RPA) and Artificial Intelligence (AI). Ability to evaluate and implement automation solutions to streamline processes.

Analytical and Problem-Solving Skills

• Critical Thinking: Strong analytical skills to identify inefficiencies, analyze complex data, and develop actionable recommendations. Ability to approach problems methodically and think strategically.
• Detail-Oriented: High attention to detail to ensure accuracy in process documentation, data analysis, and implementation of process improvements.

Communication and Interpersonal Skills

• Effective Communication: Excellent verbal and written communication skills to clearly convey process changes, improvements, and benefits to stakeholders at all levels. Ability to create comprehensive reports, presentations, and documentation.
• Collaboration: Strong interpersonal skills to work effectively with cross-functional teams, including IT, operations, finance, and other departments. Ability to build and maintain positive relationships with stakeholders.
• Change Management: Skills in managing change, including the ability to influence and persuade stakeholders to adopt new processes. Experience in providing training and support to help employees adapt to process changes.

Continuous Improvement Mindset

• Adaptability: Willingness to continuously learn and adapt to new tools, technologies, and methodologies. Keeping up-to-date with industry trends and best practices in process improvement.
• Innovation: Ability to think creatively and propose innovative solutions to improve processes and enhance organizational efficiency.

What We Can Offer

• A stimulating job in a multinational but medium-sized company that develops cutting edge banking and financial applications for customers worldwide, with occassional travel to exciting destinations (e.g. Oman, Indonesia, Seychelles).
• A competitive salary package, flexible working hours, home office, 25 vacation days, 3 sick days, training and conferences, multisport card, cafeteria, meal vouchers, free coffee, relax rooms and great team climate and culture.
• Being part of a team of talented individuals that builds and cherishes a portfolio of financial products changing people’s lives worldwide in markets of millions!
• A modern, relaxed office in Karlín with a stunning view of Vítkov park and a terrace, located right by the Metro (Křižíkova).

Think We Are The Perfect Match? Get In Touch

Creditinfo provides intelligent information, software, and analytic solutions to manage risk and facilitate access to finance. Specializing in emerging markets around the world, we are the most widespread global partner in the provision of credit bureau data and credit risk analytics within our industry.

Our Prague office has a relaxed and friendly atmosphere, underwritten by our company values of Respect, Innovation & No Nonsense.