1. Open positions
  2. Second Level Support Engineer for Value Added Products

Second Level Support Engineer for Value Added Products

As a 2nd Level Support Engineer at Creditinfo, you will be responsible for supporting reported application issues across the product portfolio and finding solutions to various clients’ requests in collaboration with Level 1 and Level 3 Support teams, ensuring a top-quality service is delivered to all consumers.
Contract Type: Full time, Permanent
Based in: Prague

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What you will focus on

  • Ensure all issues are properly logged
  • Analyze and solve application issues / errors within value-added products on application, middleware, infrastructure and database layers
  • Perform standard configuration changes within applications
  • Closely collaborate with 1st Level and 3rd Level Support team
  • Provide prompt and accurate feedback to customers
  • Prioritize and manage several open issues at one time
  • Document technical knowledge

What you should know

  • MS SQL, Postgres (optionally relational databases)
  • Microsoft Windows Server OS, Linux and Networking
  • Troubleshooting based on the information from the application and the system logs
  • Strong command of English language (both verbal and written)

What you should have

  • Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
  • Strong analytical and problem-solving skills paired with the ability to diagnose and troubleshoot technical issues
  • Ability to manage own professional development, contribute to functional knowledge building and provide constructive feedback to the operational and development teams
  • Ability to learn new things and to solve technical challenges

It will be nice if you have or know

  • Bachelor’s degree in Computer Science, Engineering or equivalent area
  • Experience with React, RabbitMQ and CouchBase
  • .NET and C#
  • Knowledge of ITIL principles and processes

What We Can Offer

  • A stimulating job in a multinational but medium-sized company that develops cutting edge banking and financial applications for customers worldwide, with occassional travel to exciting destinations (e.g. Oman, Indonesia, Seychelles).
  • A competitive salary package, flexible working hours, home office, 25 vacation days, 3 sick days, language courses, training and conferences, multisport card, cafeteria, pension contribution, meal vouchers, free coffee and regular company events.
  • A modern, relaxed office in Karlín with a stunning view of Vítkov park and a terrace, located right by the Metro (Křižíkova).

Think We Are The Perfect Match? Get In Touch

Creditinfo provides intelligent information, software, and analytic solutions to manage risk and facilitate access to finance. Specializing in emerging markets around the world, we are the most widespread global partner in the provision of credit bureau data and credit risk analytics within our industry.

Our Prague office has a relaxed and friendly atmosphere, underwritten by our company values of Respect, Innovation & No Nonsense.